Alarm companies – particularly those just starting out in the industry – often have problems coming up with workable, “fair and justifiable contracts to define the relationship between them and their subscribers.”
Many express fear regarding the “legalese” that is involved with most contracts, and see the paperwork as just another impediment that could get in the way of closing the deal. It does not need to be so.
In the 21st century, many Canadians are taking a lead from our friends in the USA and are showing a willingness to be more litigious than in the past. Discerning alarm company owners and managers will understand the need to protect the assets of the company while continuing to offer good, reasonably priced service that will offer a perception of value that is consistent with the customer’s expectations.
CSI Magazine is not in the legal profession. We do not wish our thoughts to be interpreted as legal advice regarding the specific wording of your Subscriber Agreements. But we have come across many situations where dealers (some of them quite large by Canadian standards) are often very proud of the fact that they do not require their customers to sign any contract at all – just a verbal agreement or a form of purchase order that covers the costs involved and very little more.
We suggest that is not enough!
The following is a list of clauses that should be included, but there are probably others you could consider. We suggest that you do your best to get your hands on a typical agreement from one of the larger national or multi-national companies.
You should also make yourself aware of the consumer protection laws in your area of operation as well as any police and/or fire response by-laws.
Finally, and most important. FIND A GOOD LAWYER and seek counsel before finalizing your Subscriber Agreement.
Canadian Security Installer (CSI) Magazine is a comprehensive online resource focused on providing practical information for technical professionals who install electronic security equipment, including video surveillance, access control, biometrics, intrusion, fire alarm, home controls/automation plus other security products and services. Our articles focus on helping security installation specialists to set up and run their businesses.