The relationship between an alarm installation/service company and its monitoring station is an interesting and very important one that bears looking at.
You are the face of your company, and you are the one who may bump into the customer as you walk down the street or visit the arena in your local community. You are also the one that your customers are counting on to deliver to their expectations. It will be your feet that are held to the fire when things go awry, regardless the real cause of any perceived failure.
Just as you will be held responsible for the performance and behaviour of your employees, so too will you be required to accept accountability for the actions (or lack thereof) of your monitoring station.
So selecting a station to perform the monitoring service is no small matter! It is critical to the success and reputation of your business. Simply comparing costs without looking at reliability, redundancy, reputation, and other factors is just not good enough.
Canadian Security Installer (CSI) Magazine is a comprehensive online resource focused on providing practical information for technical professionals who install electronic security equipment, including video surveillance, access control, biometrics, intrusion, fire alarm, home controls/automation plus other security products and services. Our articles focus on helping security installation specialists to set up and run their businesses.